A great constant high speed Internet service, or problem plagued one rather?
Did you pay for an high speed unlimited download, constant, reliable Internet services from Rogers, Videotron, Telus, Bell Sympatico, or what ever? and you clearly you still do know that your ISP, Internet service provider's system is slow, sluggish, constantly down, and they does not give you even their original promised high speed rather? Are most of these ISP companies the same, or what they are all good or all bad too?
Well be of good cheer, for you likley here are not alone too, their are likley now hundreds of thousands of persons even like you. Complaining now too.
So what can you personally really do good about any of it now too?
Well you first now call supposedly your Canadian Bell Sympatico technical representative or what ever, rightfully and next likely they will refer you an supposedly appropriate Internet site, send you supposedly appropriate emails or you will by phone be told any of the following -
1: The problem is with your Computer operating system, you might have to contact Microsoft for it might be defective. But if that was the case none of the programs on your computer would be working firstly.
2: The problem is in your memory or hard drive cache, or your actual memory capacity, management of it, but you have already rebooted your computer, deleted the temporary files and it does not help.
3: The problem is with the much too many spyware on your computer, but you already have a good spyware checker, and you do a weekly regualr maintenace on your computer too.
4: The problem is likely a virus on your computer causing all these problems, but you already have a good virus checkertoo.
5: The problem might be with you home, office internal phone line connections, or the related cable connections and filters, and so they may if you are lucky send you a technician to look at it.. they sent you 6 of them in one year even.. it does not help basically.
6: The problem might be with your modem itself, so they next do send you another one, and next another one and next another one too.. 6 of them..
7: The problem might be in your inappropriate initialization, configuration of your modem, or your emailing software and they will help you on line to reconfigure it.
and none of this it does not help you? But why?
- Maybe you just run out of luck and the representative you dealt with is firstly totally incompetent, as it is likely in half of the cases to start of with, and the representative they falsely do next object to you for your raised your voice in protest, and so they does even hang up on you. They do not want to admit they are incompetent, basically stupid to you for their boss, or another department, might find out if he the boss does not know it already?
- So you do immediately call back and ask to speak to the manager, the Bioss himself and likely next also find out he knows nothing about computers, or even about bitt torrents too?
- So next your complaint phone call is now eventaully transferred to the Bell Sympatico accounting department, but they still do want to know why you are talking to them? for they know nothing about these problmes of yours, nor especially about the Internet, and they really cannot help you.
-Finally you next are even of you are lucky passed to the main Bell executive expediting office itself, and yes they finally do promise to look at it, to help you, but firstly to you they complain to you they are over booked and under staffed and they next do promise to call you back, days, weeks, months later and hey still have not called you back too..
So what do you do next?
Maybe the main Internet service problem is not in your home or office, but God forbid it may be at Bell Sympatico itself? your ISP? Their respective, representatives technicians, equipment, services too . It is likley next generally a long drawn out affair before this or any of it is or was admitted.
Likkely -
1: They your ISP have been, are cutting back on your email capacity and
2: They you ISP have been, are cutting back on your download speed?
but now why would they even try to do that?
What they have over advertised their capabilities, and are unable to meet most of the customer demands on their services to start of with anyway?
Why? Firstly to make more profit, money and also to try to save spending their money installing any more needed high speed lines, because they do not have high speed fibber cable in most of Canada to start off, and high speed is only available what 4.5 km from the center of most Bell centers, in most of major big cities, and for the rest of you, they seem to only pretend only they are giving you high speed on their old, definitely inadequate phone lines.
But did you firstly even check your actual download speeds being delivered by your ISP to you at any of the any reliable "Internet speed test" sites available on the net? Use a search engine to find them, try them all if you have to too. or try http://www.speedtest.net/results.php
So next you do find out that your download speed as at now being 1 megs, or 2.2 megs but not the 6, 7 or 16 your had been promised and had paid for? Wow what a revelation?
Of course you immediately next do call your ISP, or Bell Sympatico technical representatives or even the Bell management and they assure you that you have the original promised speed, but what else did you expect them to tell you, to truthfully tell you that they have not been keeping their high speed promises to you and many others the last many years? Now you got to be dreaming, or joking? if you think they might firstly tell you the whole truth, even if one honest person now next of five at Bell admits to it, the other 4/5 will likely next still deny it.
Or worse than all that Bell Sympatico now says to you that if you enter now into a new, higher cost, higher speed contract with them they will overcome all of your Internet problems immediately? But can you even next trust them to do that if they have not kept their old promises to you firstly still too? Read the fine print on the new contract , many people wgo did not next found out they had lost their unlimited download capabilities.
Such above Problem ISP services has been the reality of many persons reality in my neighborhood
So next you finally do talk to your knoldegeable, technical, berdy friends, others and ask them what you should about it next?
1 One group says you should just forget the wool thing, that they had ripped you off all these years now too, and just pay the 100 cancellation fees and go to a new Internet service provider, and what makes them thing it will be any better next there too?
2 The second group says try their new higher speed contract, likely with the same old problem behavior
3 The third group says fight back, and what is the best way to do this
- Write a letter to bell with a copy to your what useless too elected officials, Consumer Affairs Ministers, and copies to the major news editors asking your ISP or Bell to respect their past contract agreement with you and also to give you a credit for your past inadequate services too ASAP. Immediately too.
- Register in wrting a complain with a proper regulating body..
So now you win your battle, get your original promised high speed Internet services finally, and they do give you your original promised download, speed, give you a credit as well for 6 months free Internet service, and you are on the ball, rolling high. But for how long? What the right hand gift the left hand can take away?
A month later you sadly, furiously do discover they your IP broke their agreed upon past promises to you, they even cut back on their high speed delivery to,,, etc.,
So what do you do now?
Repeat the whole process... or move on? It is your choice still.
Broadband firms grilled over speed limits Broadband Finder
The Press Association - Guardian Unlimited - Broadband Watchdog - Which?
all 27 news articles »
UK ISPs pressed to explain slow broadband
Telecoms.com (subscription), UK - 11 Oct 2007
The UK regulator's consumer advisory body, the Ofcom Consumer Panel, has called on internet service providers to clarify advertised broadband speeds. ...
ISPs quizzed over slow broadband
Which?, UK - 10 Oct 2007
Britain’s top internet service providers (ISPs) have been asked to explain why consumers often don't get advertised broadband connection speeds. ...
In august Which? reported that although many packages advertise speeds of 'up to' 8 megabytes per second, the average speed for such connections was 2.7 Mbps.
http://www.scenta.co.uk/Gadgets/1707239/ofcom-calls-for-try-before-you-buy-broadband.htm
Are you looking for a Cable or DSL, phone Internet service? First Search for the Internet providers available in you area, and also do ask your neighbors what is their experience concerning their Broadband service. Ask about:
1. The “Speed” that they actually get.
2. Down time experience.
3. Speed Capping, and port blocking.
4. Tech support. In a case that the service is not obtained from the owner of the system (I.e. the Internet provider is not your regular Cable or Telephone provider). It is very important to ask how Tech support works. In many situations the Tech. on site response can be very slow since your provider might need the actual line owner to provide the service.
Here is another truth that should have been dealt with a decade ago by the governments, governess too. Bell Sympatico's poor Internet speeds, false, misleading adverting.. "Anyone can deliver the Internet. Only Bell brings you Total Internet. New Sympatico Total Internet service from Bell gives you everything you need for a complete Internet experience, including: Consistently fast access that's never shared 2 Consistently fast access that's never shared Your Internet access is yours alone, so you'll enjoy consistently fast speed, without frustrating slowdowns, even during peak hours. We have one of the largest fibre optic networks in Canada, and we continue to bring this leading-edge technology to even more homes, improving your Internet experience." http://www.bell.ca/shopping/PrsShpPromo_Int_Total.page? I have paid for and rightfully expected as promised a steady reliable high speed Internet system since 2001 but I have not received it for most of the time. I got the opposite."Part of the problem that the Sympatico division is having, is that it appears to have over estimated the distance over which its network can operate effectively. Company policy states that high-speed service only operates effectively for clients that are located within four and a half kilometers from a Bell central office. But according to one Bell employee, many customers that are close to, but not over, the distance limit are experiencing slow downloads speeds and difficulty logging on at peak periods. So why is Sympatico selling the service, when it can't deliver? " peter@peterdiekmeyer.com "We have one of the largest fibre optic networks in Canada", is also misleading because 90 percent of Canada's geographical area cannot have this access, and that means that at least 50 percent of Bell Sympatico high speed Internet customers also do not have this access but are supposedly paying for it..These simple, clear issue should be resolved even in one day even by Consumer Affairs and not in months, or years..
To Bell Sympatico January 31, 2008
Thank you for your long time awaited response but it was unacceptable one still too. Now deal adequately with my complaint, problem ASAP too.
Real, enforced Consumer protection is needed against the too often lying, crooked Internet service provider's and their personnel as well..
Bell Sympatico as I have detailed to all now many times, and undeniably too, they have over advertised their capabilities, and are unable to meet most of the customer demands on their services to start of with anyway.Why? Firstly to make more profit, money and also to try to save spending their money installing any more needed high speed lines, because they do not have high speed fibber cable in most of Canada to start off, and high speed is only available what 4.5 km from the center of most Bell centers, in most of major big cities, and for the rest of you, they seem to only pretend only they are giving you high speed on their old, definitely inadequate phone lines.
Please note that any traffic management by you now on any of my Internet downloads is illegal for I do for many years do have a high speed unlimited Internet download contract with you. Any changes to it would require my mutual approval firstly tool. Your latest Internet management techniques have illegal violated your past contract agreement and you have to stop doing that or face a real penalty for not honoring our agree upon original contract by law now too. as far as the P@P usage it is none of your business firstly.. what I do with my computer on the net as well but firstly you u did not reply adequately to me for my Bit torrent software never blocked my email as I had told you before firstly so why do you say it does now supposedly? how would you know that? Rather you are the e one who reduced my email capacity and download speeds illegally now as well firstly. Correct it immediately or else you will face the negative real consequences for breaking falsely my contract with you. Bell even does not do now traffic management on all if it's commercial customers now too... so do not do it on my services as well.
Internet top Internet service providers (ISPs) have been asked to explain why consumers often don't get advertised broadband connection speeds too. ...
I am awaiting your proper action on this too.
----- Original Message -----
From: "Sympatico Service"
Sent: Thursday, January 31, 2008 5:32 PM
Subject: Re: My stiill bad sympatico service
> You have reached Bell Internet Services, my name is Arun Kumar Singh and
> I appreciate the opportunity to respond.
>
> With reference to your Email,I apologize for any performance issues you are currently experiencing using a specific applications. Bell is committed to deliver the best possible Internet performance, but when you are on the Internet, speeds may vary by application, time of day, or during peak periods when a lot of people are actively using the Internet. I do not support P2P file sharing applications specifically and their speeds may vary due to congestion on the Internet and/or the possible lack of download sources. During busy periods, Bell Sympatico uses Internet Traffic Management to ensure all our customers can access the Internet and experience fair use of all applications.
>
> P2P file-sharing applications provide the ability to share files on-line via an Internet connection between multiple computers that are often unknown to the user. Computers can communicate with each other even if you are not present and engaged in using the computer.
>
> If you are using P2P file sharing, Bell Sympatico recommends that you protect your computer by installing and updating Anti-Virus and Firewallsoftware on a regular basis, as well as enabling Network Address Translation (NAT) on your home gateway/router if so equipped to ensure your computer is not being used by others without your knowledge.?
>
> The only requirements for a computer to join a peer-to-peer network is an Internet connection and P2P software. Common P2P software applications include bitTorrent.
>
> We do prohibit the use of the Service in a way that impedes the use and enjoyment by other customers or creates an unusually large burden on ournetworks. To ensure this does not happen during peak periods we also make our best efforts to deliver fair use of the network to all of our customers. We also continue to invest in the network to meet the growing demands of our customers.
>
> You will not be able to use both the programs simentenously as bittorrent blocks Email and that's the reason you are unable to get it done.
>
> I trust I have answered your questions.
>
> Thank you for choosing Bell and have a nice day.
>
> Regards,
>
> Arun Kumar Singh
> Electronic Customer Care
> Sympatico Client Services
